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Course Instructions
Please be advised that in the Certification for the course there are questions numbering in the hundreds, with additional questions periodically being added.
The questions for each student’s examination will be randomly selected by the computer. This automated procedure is to protect and insure the integrity of this online course. Obtaining this Certification will be a precondition for application to work with IRS Inc.
This Certification is intended to assist you in creating an added value to your resume. Furthermore this will provide sufficient proof that your credentials for employment in the various aspects of this growing industry are genuine.
Here are some points and helpful tips you’ll need to keep in mind when studying this course material: The major purpose of this course is to inform you what your most important goal is. Your “Goal” is to adjust the attitude of whoever you are speaking with. To do that you must first modify your own attitude by constantly advancing and increasing your own PMA (positive mental attitude) with the aid of your mirror. The importance and benefits of utilizing a mirror while you are working on the phone cannot ever be “over-emphasized”. The only way you can ever encourage anyone to assist you in locating someone is to first get yourself motivated. This must be your number one priority and goal.
Following is some information to help you:
1. Find a quiet place where you will not be distracted or disturbed
2. Reread the material several times before attempting to take the examination.
3. After reading each section, highlight and make notes of what you consider
to be the most important information.
4. Read the material when you are well rested and not stressed.
5.
Make sure that you understand the material. Do not try to memorize it, just study and learn it.
6.
Don’t study later than the time you usually go to sleep. Try studying in the afternoon or early evening. If you are a
morning person try studying in the morning.
7. Pretend that you are in a classroom setting, any questions that you would ask either the teacher, instructor or a professor, then simply address the same questions to yourself.